About the Center

Privacy Policy

This privacy statement describes the privacy practices of the California Healthy Kids Resource Center (CHKRC).

At CHKRC, we value our clients' trust and respect your privacy. Our privacy policy includes general information and applies to all U.S. transactions (through our library, E-mail Updates program, or Web site). Please read the following to learn more about our privacy policy.

• What this privacy policy covers
• Personal information collection and use
• How we use and share personal information
• Your ability to edit your account information and preferences
• Confidentiality and security
• Privacy policy changes
• Questions and suggestions

What This Privacy Policy Covers

• This policy describes how CHKRC treats personal information that is collected and received, including information related to your use of the CHKRC library and services. Personal information is information about you that is personally identifiable, such as your name, address, e-mail address, or phone number, and that is not otherwise publicly available.
• This policy does not apply to the practices of organizations that CHKRC does not own or control, or to people that CHKRC does not employ or manage. In addition, certain CHKRC-associated organizations such as California After School Resource Center have their own privacy statements which can be viewed by clicking on the link.

Personal Information Collection and Use

• CHKRC collects personal information when you register to borrow materials, apply to serve on CHKRC review and advisory boards or training cadres, or register to receive E-Updates.
• When you register we ask for information such as your name, address, e-mail address, zip code, phone numbers, occupation, position, and supervisor. Once you register with CHKRC you are not anonymous to us.
• CHKRC also collects information about your library transactions with us.
• CHKRC uses information for the following general purposes: to fulfill your requests for library materials and services, customize the E-Updates you receive from us, improve our services, contact you, conduct research, and provide anonymous aggregated reports to funders.

How We Use and Share Personal Information

• CHKRC will have access to any information you provide. We share your personal information with third parties that perform services for us or on our behalf (for example, our Web site provider, companies that print and ship our catalogs and library materials) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed.
• CHKRC uses the personal information we collect to process your library orders, identify you within our systems, contact you if we have questions about your order, notify you about new services, and to invite you to apply to serve on advisory and review boards and special promotional programs.
• CHKRC does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
  • We may respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of CHKRC terms of use, or as otherwise required by law.

Your Ability to Edit and Delete Your Account Information and Preferences

• You can edit your CHKRC Account Information or your subject/topics preferences, or unsubscribe from E-Updates, at any time.
• We reserve the right to send you certain communications relating to the CHKRC services, such as service announcements, invitations for participation in review boards, trainings, and administrative messages such as ‘What’s New,’ the CHKRC Newsletter, that are considered part of your CHKRC account, without offering you the opportunity to opt-out of receiving them.
• CHKRC provides customers with marketing and promotional materials via e-mail and mail. If you'd prefer not to receive these materials, let us know using the instructions included in the following Q & A:

Q. How can I contact the CHKRC?
A. You may contact us using any of the following options:

• Send us your comments
• Call us toll-free at (888) 318–8188
• Fax us at (510) 670–4582
• Write us directly at:
      California Healthy Kids Resource Center
      313 Winton Avenue
      Hayward, CA 94544

Q. I don’t want to receive CHKRC outreach and E-Updates. What should I do?
A. To remove your name from our outreach and E-Updates lists, please follow the instructions noted below:

• E-Updates – Click on the unsubscribe link located in all of our E-Updates. (Requests to opt out will be honored within 10 business days.)
• Annual print catalog, newsletters and other outreach – Call, write, or send an e-mail to CHKRC, using the contact information provided above.

When submitting a request by telephone or mail, please be sure to include all of the contact information you have ever used or provided to CHKRC even if it is no longer current, including:

• All e-mail addresses
• All telephone numbers
• All names and addresses, including city, state and zip code

You may continue to receive direct mail or catalog mailings after you have asked us not to send them. This can occur due to timing delays in updating applicable computer systems or due to incorrect, out of date, or duplicate contact information. If that happens to you, please call us.

Confidentiality and Security

• If you order library materials from the CHKRC Web site, we use third-party technology to help us fulfill your order. This technology uses non-personally identifiable information about your visits to CHKRC. We use Cuesta (www.cuesta.com), a service provider, to assist us with library and Web site use data collection and reporting.
• We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you, or in order to do their jobs.
• We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
• To learn more about security, including the security steps we have taken and security steps you can take, please read Security at CHKRC.

Privacy Policy Changes

• CHKRC may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our Web site.

Questions and Suggestions

• If you have questions or suggestions, please contact the Center staff using the Comments and Questions form.